Refund policy
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you would like to return your item, please send an email to info@roseyandvittori.com. Returns are only accepted if they are received within 14 days after the item is received. If there is delay with the courier and the item will be delivered to the warehouse after the 14 days, please do notify the info email above.
"Products" may be returned only when checked by our team and no defects or damages are found or if the “Products” supplied are not the same “Products” that were ordered.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all labelling and swing tickets attached.
If the “Products” are different from what was ordered, this must be reported within (24) hours of delivery. Any damage must also be immediately reported, within (24) hours of delivery.
Additional non-returnable items:
- Good bought with gift cards.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without it.
If you are returning “Products” via courier or post office you must package it carefully so that it does not become more damaged en route. Return of products is for customer's account.
Nothing in this clause (13) or the Terms and Conditions in any way limits your rights in terms of section 56 read with section 55 of the CPA in any way.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Custom / Made-to-Order Dresses – No Returns or Refunds
All custom dresses are made to order specifically for you.
As each piece is individually produced according to your selected colour, size, and/or measurements, Rosey & Vittori does not offer returns, exchanges, or refunds on custom-made items.
By placing an order for a custom dress, you acknowledge and accept that this purchase is final.
We encourage all customers to carefully review sizing, colour selections, and order details before completing their purchase. If you require assistance prior to ordering, our team is happy to help ensure you feel confident in your selection. Email cassandra@roseyandvittori.com for more information.
Should any minor alterations be required upon receiving your dress, our team will work closely with you to ensure the fit is perfect. We offer personalised alteration support and, where necessary, will conduct multiple fittings to ensure the final silhouette is tailored beautifully to your shape. Our goal is to ensure your custom piece fits you flawlessly and feels made entirely for you.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@roseyandvittori.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@roseyandvittori.com and send your item to: Rosey & Vittori, 187 Voortrekker Road, Maitland, Cape Town, Western Cape, 7405, South Africa
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Rosey & Vittori, 187 Voortrekker Road, Maitland, Cape Town, Western Cape, 7405, South Africa
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over ZAR 500.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.